A 'clipping' sound may be caused by a slow system.

Restart your browser and eventually try with a different browser.

If you're having preview issues, then here's how to solve them: Before your first order, you can check out our custom accompaniment tracks with one of the free titles. However, the generated custom tracks will always be well synchronised and noiseless.

The preview tool may sometimes provide a lower-quality sample.

What should I do if the preview doesn't sound correctly?.

You must download the MP3 version to hear your Custom Backing Track in full version, including your modifications (volumes, pitch.).

Because the generation of a Custom Backing Track is long and complex, you'll only hear a short extract of your customization in real-time.

Why do I only hear a sample although I've bought this track?.

All the files you've already bought are available in 'My files'. You can modify all of the custom backing tracks, including ones you purchased months ago.

Absolutely! Once you've purchased a song, all subsequent mixes are unlimited and free.

Can I modify my MP3 custom backing tracks after purchasing my order?.

When the mixing is finished, you can download it just like any other file.

You can follow your order on your My files page. To receive the best sound quality, the final mixing of your MP3 files can take a few minutes. Once your order is validated, the final mixing of the file begins. If you have any doubts about your custom backing track, you can modify your mix with the 'MIX' button in the shopping basket. To the right of each individual track, you can use the 'MUTE' button to mute that track, or the cursor to adjust its volume.Ĭlick on the 'Add to Basket' button and proceed to the payment of your order.

How do I create a Custom Backing Track?.

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